We take 2-4 days to process your order and then 3-4 days to deliver it to you in Switzerland.

For Europe, it takes 1-2 weeks for delivery.

Yes, absolutely. We ship worldwide.

Our offices and stores are located in Geneva (Switzerland).

Yes, as soon as we confirm the shipment of your product, a tracking number will be sent to you.

Wait 5 days after your order if you still haven't received anything.

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

Log in to your customer account and follow the steps to request a return of the item in question. For more details, please visit our return policy page.

We are located in Geneva, Switzerland.

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please visit our contact page for assistance.

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.